Privacy Policy
ARC Logistics Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and providing quality services to you. This policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the “Privacy Act”). These principles govern how we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include:
- Names
- Addresses
- Email addresses
- Phone numbers
We collect Personal Information in various ways, including through:
- Correspondence (telephone, email)
- Our website (www.arcl.com.au)
- Media and publications
- Publicly available sources
- Cookies
- Third parties
We don’t guarantee the accuracy of website links or policies of any third parties.
We collect your Personal Information for the primary purpose of providing services to you, providing information to our clients, and marketing purposes. Your Personal Information may also be used for secondary purposes closely related to the primary purposes, in situations where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes information or opinions about an individual’s:
- Racial or ethnic origin
- Political opinions
- Membership of a political association
- Religious or philosophical beliefs
- Membership of a trade union or other professional association
- Criminal records
- Health information
Sensitive information will be used:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent
- Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances, we may receive information from third parties. In such a cases, we will take reasonable steps to inform you of the collection of this information.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances, including:
- Third parties with your consent
- Where required or authorised by law
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorized access, modification, or disclosure.
When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. However, as part of our business requirements, some information may be retained in client files, which are kept for a minimum of 7 years.
Access to your Personal Information
You may request access to the Personal Information we hold about you and to correct or update it. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access requests but may charge a reasonable administrative fee for providing copies of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is accurate, complete, and up to date. If you find any information we hold to be inaccurate or out-of-date, please contact us as soon as possible so we can correct our records.
Changes to this Policy
This Privacy Policy may be udpated from time to time and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints about our Privacy Policy, please contact us at:
ARC Logistics Pty Ltd
102 General Holmes Drive
2216 Kyeemagh NSW (Sydney)
Australia
info@arcl.com.au
+61 418 413 444